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Back to Index | Relevant Policy - 11.13 Public Concerns / Complaints about Facilities and Services
11.13.P.1 Public Concerns / Complaints About Facilities and Services
PROCEDURE PROCEDURE
Citizens of the District who have complaints about District facilities or services may register such complaints with the site administrator.*

Required information concerning complaint:
 
  • Name(s) of person(s) making the complaint.
     
  • Whether the person(s) represents an individual or group.
     
  • Whether the person(s) making the complaint has discussed the problem with the site administrator.
     
  • A summary of the complaint and suggested solution.

Processing of complaint:*
 
  • Level 1.  The complaint shall be presented in writing, with a suggested solution, to the site administrator. Five (5) working days will be allowed for a reply.
     
  • Level 2.  If a satisfactory response is not received within five (5) working days, a copy of the complaint may be forwarded to the Superintendent, who will have ten (10) working days to reply.
     
  • Level 3.  If a satisfactory response is not received within ten (10) working days, a copy of the complaint may be forwarded to the Governing Board for its consideration.  Consideration as to the disposition of the complaint will be given within thirty (30) days.

*If the matters of concern are eligibility and related procedures, procedural safeguards, or provision of a free and appropriate public education, the matter may be referred at any juncture in the procedure to the appropriate compliance coordinator.