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Due to HIPAA/FERPA laws, strict confidentiality must be maintained at all times. 

Discuss medical issues with the parent/ legal guardian only.

When leaving phone messages, only leave your name and Health Office phone number and ask parent/legal guardian to return your call.

When unable to reach parent/guardian contacts (household contacts); you may call the non-household contacts and request for alternative contact phone numbers, or have the contact call the parent/guardian themselves. 

You may explain to the non-household contact that it is not an emergency (if it is not) but that you need to speak to the parent/guardian directly. If the situation is an emergency, provide as much information as needed to locate the parents/guardians.

You should not share health information with the non-household contact unless approved by the parent/guardian.

Reviewed:  12/2020