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Remote Learning/iSchool Resources

The following information, PDFs, videos, and other resources are being compiled to help students and families with some of the most common questions and answers concerning Remote Learning and iSchool for the start of the 2020-2021 school year.  If you have questions that aren't answered on this page, please reach out to your teacher first and they can direct you elsewhere as needed.  

Internet Troubleshooting Tips


Frequently Asked Questions

I am trying to log in to Schoology as a parent, but don’t remember my password.

  • Directions:  The Schoology login is the same as the parent portal login.
  • If you do not remember your log in, go to and you will be able to reset this information.

My student doesn’t remember their password.

  • Directions:  Email your student’s teacher and they can reset the password. 
  • Teacher email can be found on the school’s webpage, go to INFO, then on the far left hit on Teacher Pages.

What does my student do if their password says “expired”?

  • Directions:  Your student should, or the guardian, should email a teacher and ask them to reset the password.  If you need help finding the teacher’s email, go to your school’s Information Page and click on Teacher Pages.

How can my student access their email?

  • Directions:  On the homepage scroll to the bottom, under Tools go to Student Dmail.

How can my child access their class instruction?

  • Directions:  Your student will access their class via Schoology at 
  • In addition, each week your student’s teachers will also send an email with the learning for the week and a link to the Google or Zoom Meet.  If Schoology is experiencing issues your student can always still “attend class” via the link.

How long should it take for the teacher to get back to me?

  • Teachers will answer all emails sent prior to leaving for the day.
  • If the teacher has already left campus, the expectation is that they respond within 24 hours.  Many will answer prior to this time frame.

If Schoology is down, I was told my child will still be able to join the class instruction via a link.  Where can I find the Google Meets or Zoom Meeting it is normally accessed in Schoology?

  • Your student’s teachers will be sending a weekly email, stating what they will be learning that week.  The email should also include the link to the class.  If Schoology is down, the link can be accessed via email.
  • In addition, your student will be taught how to utilize their Google Calendar and access invites in some classes, this would also be an alternate way to access class.

Who do I contact if I experience technical difficulties?

  • For remote learning the first point of contact will be the teacher.  If the teacher cannot solve the issue the parent will be directed accordingly.

What do I do if I don’t have access to the internet?

  • Internet information is available on the Coronavirus Resource page.  This will be updated as new opportunities arise.



Connect Your Chromebook to Wi-Fi

To connect to the Internet, use a compatible Wi-Fi network.
Step 1: Turn on Wi-Fi

  1. At the bottom right, select the time.
  2. Select Not Connected .
    1. Note: If you see your Wi-Fi network name and a signal strength, your Chromebook is already connected to Wi-Fi.
  3. Turn on Wi-Fi. 
  4. Your Chromebook will automatically look for available networks and show them to you in a list.

Wi-Fi networks that work with Chromebooks

  • Open networks that don’t require a password
  • Secure networks that use WEP, Dynamic WEP, WPA-PSK, WPA-Enterprise, or WPA2-Enterprise settings
  • We recommend WPA2, as it is more secure than WEP or WPA
  • Standards: 802.11 a/b/g/n and 802.11ac for AC-equipped Chromebooks

If you need more detailed instructions, please visit or if you need additional technology support, please reach out to our IT Department at 623-876-7071 or [email protected] 


Internet Troubleshooting Steps

Please try the following troubleshooting steps to determine if the issue is with your internet service.

Are you connected to your wireless internet?

  • Check your internet connection from the taskbar.
    • Do you see this symbol on the task bar? internet symbol
    • Or this symbol? internet symbol
      • An explanation mark means that you are not connected to your wi-fi. Please reconnect to see if this takes care of the issue.

Could it be the device?
  • Try a different device
    • Connect a different device (like your cell phone) to your internet to test the connection. 

Could it be the browser?
  • Try a different browser
    • Switch from Chrome to Firefox to see if this improves your access.

Is my internet down for some reason?
  • Try a different website
    • Sometimes the issue could be with the website you are trying to access. If other websites are accessible, then your internet connection is good.

Did my router stop working? Does it need to refresh connections?
  • Check the connections in your home
    • Reboot the router and then, if applicable, the cable or DSL modem.
    • Sometimes restarting the networking hardware in your home fixes the problem.

Is there an outage in my neighborhood?
  • See what other people in your area are saying
    • Are other people in your area having the same issues?  Try contacting your Internet Service Provider to see if they are experiencing an outage.