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Guide to Solving Problems

Guide to Solving Problems and Getting Answers Fast
The Dysart Unified School District has established procedures to effectively and efficiently respond to questions and suggestions from parents and community members. This guide is meant to serve as a resource for parents and community members to identify the district staff that would have the most information to provide answers to questions and concerns. If you have any questions or concerns related to the school district or your childs progress, please do not hesitate to call. The Dysart Unified School District is here to meet the needs of all students, staff, parents and community members.

K-8 Schools and High Schools
Step 1 Classroom teacher; if not resolved...
Step 2 School Principal; if not resolved...
Step 3 Karen Winterstein, Director of Student Services; if not resolved...
Step 4 Dr. Stephen Poling, Assistant Superintendent for Education, or Jim Dean, Assistant Superintendent for Support Services; if not resolved...
Step 5 Dr. Gail Pletnick, Superintendent

Curriculum Questions (State standards, material being taught, textbooks and materials)
Step 1 Classroom teacher; if not resolved...
Step 2 School Principal; If not resolved...
Step 3 Teresa Heatherly, Director of Curriculum and Assessment; if not resolved...
Step 4 Dr. Stephen Poling, Assistant Superintendent for Education; if not resolved...
Step 5 Dr. Gail Pletnick, Superintendent

Medical Questions and Concerns
Step 1 School Nurse; if not resolved...
Step 2 School Principal; If not resolved...
Step 3 Karen Angelopoulos, District Lead Nurse; if not resolved...
Step 4 Clark Crace, Director of Exceptional Student Services; if not resolved...
Step 5 Dr. Stephen Poling, Assistant Superintendent for Education; if not resolved...
Step 6 Dr. Gail Pletnick, Superintendent

Transportation (Bus stops, route problems, etc.)
Step 1 Transportation customer service; if not resolved...
Step 2 Richard Moore, Transportation Administrator; if not resolved...
Step 3 Steve Daigle, Director of Transportation
Step 4 Jack Eaton, Executive Director of Business Services; if not resolved...
Step 5 Dr. Gail Pletnick, Superintendent

Student Behavior (including bus behavior)
Step 1 Classroom teacher (if bus behavior, move to Step 2); if not resolved...
Step 2 School Principal; if not resolved...
Step 3 Karen Winterstein, Director of Student Services; if not resolved...
Step 4 Dr. Stephen Poling, Assistant Superintendent for Education, or Jim Dean, Assistant Superintendent for Support Services; if not resolved...
Step 5 Dr. Gail Pletnick, Superintendent

Special Education:
Step 1 Special Education/General Education Teacher; if not resolved.
Step 2 Special Education Lead Teacher or School Psychologist; if not resolved.
Step 3 School Principal; if not resolved.
Step 4 Exceptional Student Services District Coordinator; if not resolved.
Step 5 Clark Crace, Director of Exceptional Student Services; if not resolved.
Step 6 Dr. Stephen Poling, Assistant Superintendent of Education; if not resolved.
Step 7 Dr. Gail Pletnick, Superintendent
 
Gifted Education:
Step 1 Gifted Cluster Classroom Teacher; if not resolved.
Step 2 School Principal; if not resolved.
Step 3 Exceptional Student Services District Gifted Coordinator; if not resolved.
Step 4 Clark Crace, Director of Exceptional Student Services; if not resolved.
Step 5 Dr. Stephen Poling, Assistant Superintendent of Education; if not resolved.
Step 6 Dr. Gail Pletnick, Superintendent
 
Section 504:
Step 1 General Education Classroom Teacher; if not resolved.
Step 2 504 School Site Team; if not resolved.
Step 3 School Principal/Site 504 Coordinator*; if not resolved.
Step 4 Exceptional Student Services Coordinator; if not resolved.
Step 5 Clark Crace, Director of Exceptional Student Services/District 504 Coordinator; if not resolved.
Step 6 Dr. Stephen Poling, Assistant Superintendent of Education; if not resolved.
Step 7 Dr. Gail Pletnick, Superintendent
 
*Site 504 Coordinator - Building Principal or Principal Designee
 
Athletics
Step 1 Coach; if not resolved...
Step 2 Assistant Principal (Athletics); if not resolved...
Step 3 School Principal; if not resolved...
Step 4 Jim Braden, Director of Athletics; if not resolved...
Step 5 Jim Dean, Assistant Superintendent for Support Services; if not resolved...
Step 6 Dr. Gail Pletnick, Superintendent

After School Activities (Clubs, etc.)
Step 1 Activity Sponsor; if not resolved...
Step 2 School Principal; If not resolved...
Step 3 Karen Winterstein, Director of Student Services; if not resolved...
Step 4 Jim Dean, Assistant Superintendent for Support Services; if not resolved...
Step 5 Dr. Gail Pletnick, Superintendent

Budget and Finance Questions
Step 1 Marydel Speidell, Director of Finance; if not resolved...
Step 2 Jack Eaton, Executive Director of Business Services; if not resolved...
Step 3 Dr. Gail Pletnick, Superintendent

Facility Usage
Step 1 Kathy Hill, Director of Community Education; if not resolved...
Step 2 Jim Dean, Assistant Superintendent for Support Services; if not resolved...
Step 3 Dr. Gail Pletnick, Superintendent

Concern/Complaint Process
It is the objective of the Dysart Unified School District to resolve any concerns or complaints at the lowest level, starting first with the classroom teacher before progressing to the principal, and then on to administrators at the district office. The district has comprehensive policies to address public concerns and complaints related to personnel, instructional resources or facilities and services. More information on these policies and the complaint process can be found in policy section 11.10 - Public Concerns and Complaints.

Governing Board Policy Manual 
Formal Complaint Form


Phone Numbers
Athletics: 623-876-7962
Curriculum & Assessment: 623-876-7173
Student Services: 623-876-7908
Business Services: 623-876-7018
Finance: 623-876-7018
Superintendent: 623-876-7000
Community Education: 623-876-7056
Special Education & Gifted: 623-876-7022
Transportation: 623-876-7030